◆ 正式発注
こ納期・金額・商品内容などの契約内容をご確認の上、正式発注となり前金のお支払い頂きます。
前金（又は全額）お支払い
以降キャンセル料掛かります。
◆ 重要｜製作開始前に必ずご確認下さい。
図面作成のご協力ありがとうございました！この後、最終図面を元に各商品のパーツが製作されます。この後は『正式発注』となりキャンセルが不可となりますのでご了承ください。今一度、下記の重要事項を必ずご確認頂き次のステップへお進み下さい。
お支払い関連
金額について
この時点で送料やその他すべての費用を含めた『最終見積』をお知らせいたします。条件に合わない場合はキャンセルが可能です。（前金お預かり頂いているお客様は返金となります。）
前金について
見積り金額の30％が前金額となります。
条件をご確認いただいた上で（前金がまだの場合はお支払いを頂き）『正式発注』となります。お支払い後にパーツの製作開始となりますのでお支払いが遅れますと納期に影響する場合がございますのでご注意下さい。
残金について
残金のお支払いはお届けご希望日『１０日前まで』にお支払い下さい。お支払い頂いた順に発送準備行うため、多忙時にはお待たせする事も御座います。お急ぎの方はお早めに配送予約と残金の支払いをお済ませ下さい。
変更・キャンセル等について
変更について
正式発注後の詳細変更は手数料がかかる場合がございます。
製作の進み具合によっては再度作り直し等の場合があるため、納期にも影響が出てくる場合が御座います。万が一、変更ご希望の場合は至急お知らせ下さい。
キャンセルについて
正式発注後に各商品パーツが製作されるため、お客様都合でのキャンセルは前金の返金不可となります。全額お支払い済の場合は70％の返金となります。
配送・お届け納期・お取り置きについて
納期について
海外パーツを使用している関係上、自然災害等の影響によりスケジュールが遅れたりする場合が御座います。施工日などは十分な余裕を持って設定頂きます様、よろしくお願い致します。
お取り置きついて
ご契約便より2か月以内は無料でお取り置きでき、ご希望納期に合わせて発送いたします。『長期お取置き』について契約便より2か月間は無料お取り置き可能です。以降商品保管料月額5000円が発生致します。
商品の発送について
各運送会社の規約の元に発送となります。
運送会社によっては細かなお届け時間の指定ができかなかったり、荷下ろしのお手伝い頂く必要がございます。
詳しくはこちらをご確認下さい。
その他ご確認事項
商品保証について
商品自体のみ保証となります。 詳細の打合せや画像での検品確認など、万全の体制で間違いの無いようにしておりますが、万が一配送中の破損などを含めどのような商品不備の場合でも工事費等付帯する費用の負担は対象外となっております。⇒詳しくはこちらの「商品保証」をご確認下さい。
HPへの掲載について
ご依頼頂いた商品はHPへ製作例として匿名で掲載させて頂いております。不掲載をご希望される方は「デザインロック」オプション（有料）をご利用いただくとＨＰやカタログなど掲載がされなくなります。⇒詳しくはこちらの「デザインについて」をご確認下さい。
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見積しましたが返事がありません。
通常、営業日ですと即日。遅くても翌営業日には返答しております。
もしかしたらメールが迷惑メールに振り分けられている可能性がございます。またフォームからご依頼頂いた場合、うまくフォームが送れていない可能性もございます。
フォーム記入後、自動返信メールが届かない場合はその可能性が高いです。
support@dio-group.com へご連絡ください。 -
電話やライン等で相談できますか？
はい、可能です。お気軽にご相談ください。
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予算が限られているのですが。
出来るだけコストを抑える方法のご提案可能です。
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エンドユーザーですが、購入できますか？
はい、業者様から一般のお客様までどなたでもご依頼頂けます。エンドユーザー様の施主支給で商品を作りたい方、新築やリフォーム、その他アイアン雑貨などオーダーメイドをしたい方におススメです。また、建築関連の業者様の場合はBtoB取引が可能です。
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見積したけどどうすればいいですか？
サイズ（高さ・横幅）とデザインをお知らせ頂きましたらお見積り可能です。
サイズはおおまかな寸法でもOK! -
キャンセルはできますか？
はい、正式発注前ならどのような理由でもキャンセル可能です。正式発注後の場合のキャンセルの場合は前金3割の返金不可となりますのでご注意下さい。
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商品保障はありますか？
はい、初期不良はすぐに引き取り修正または再製作での対応となります。その後も持込メンテナンスは無料で行っております。商品は不備の無い様に技術スタッフが細かく検品し傷などが付かないように梱包されてからお客様へお届けしております。
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詳細がきまってなくても見積り可能ですか？？
はい、分かっている情報をお送り頂ければ概算見積りをお送りできます。何度でも無料でお見積り致します。
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見積りは有料ですか？
いいえ完全無料です。何度でも無料でお見積り致します。
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支払いはいつ必要ですか？
完成図面とお見積りをご確認いただいた後の正式発注時に前金として30％のお支払いを頂き、製作開始となります。商品が完成した後、お客様に画像報告致します。その後、残金のお支払いを頂いて発送手配となります。
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オーダーメイド製作は届くまでどのくらいかかりますか？
商品や手配便によって1-3ヶ月ほどかかります。通常便ご利用の場合は”お届の３ヶ月前”を目安にご依頼下さい。お急ぎの場合は”1-2ヶ月”でお届けする特急便があります。小物商品であれば”最短2週間”でお届け可能です。納期に余裕があればオトクな”早割り”を利用頂けます。
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指定した日まで取り置き可能ですか？
ご希望日まで大切にお取置きします。予定納期より１ヶ月以上の場合は保管料がかかります。
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日時指定及び時間指定は可能ですか？
商品の大きさなどにより配送業者が変わります。基本的に日時指定は可能ですが大型荷物の場合、時間指定は出来ません。チャータートラックなどの場合は午前中の時間指定が可能となります。
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現場の指定した場所まで運んでもらえますか？
宅急便などと同じで玄関または現場入り口等での受け渡しが基本となります。通常ドライバーは一人ですので大型荷物の場合は荷卸しのお手伝いが必要です。現場の２Fへ上げるなどのユニック車手配は可能です。
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採寸はどうしたらいいですか？
地域によっては出張採寸サービス（別途費用）がご利用いただけますが、基本的にはお客様にて採寸を頂いて情報を弊社にお知らせ頂く必要が御座います。必要な寸法等は弊社よりお知らせ致しますのでご安心下さい。また階段部やアール形状の商品については細かい寸法が必要になることがあります。また、弊社提携の業者様を紹介できるサービス『腕利き職人.com』が御座いますのでお気軽にご相談下さい。
⇒業者様紹介サービス『腕利き職人.com』はこちら
