◆ 条件が合えばご依頼へ
正式発注前（製作開始前）ならいつでもキャンセルOKなので安心してご依頼下さい。
キャンセルいつでもOK
正式ご発注まで費用０円
不明な点を解決
不明な点や価格の相談などお気軽にお申し付けください。
途中キャンセル料OK
いつでもキャンセルOKですのでお気軽にご依頼下さい。
お支払いは無用
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２，お急ぎの方は前金30％のお支払いで優先的に打合せが可能な『特急便』をご利用下さい。
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見積しましたが返事がありません。
通常、営業日ですと即日。遅くても翌営業日には返答しております。
もしかしたらメールが迷惑メールに振り分けられている可能性がございます。またフォームからご依頼頂いた場合、うまくフォームが送れていない可能性もございます。
フォーム記入後、自動返信メールが届かない場合はその可能性が高いです。
support@dio-group.com へご連絡ください。 -
電話やライン等で相談できますか？
はい、可能です。お気軽にご相談ください。
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予算が限られているのですが。
出来るだけコストを抑える方法のご提案可能です。
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エンドユーザーですが、購入できますか？
はい、業者様から一般のお客様までどなたでもご依頼頂けます。エンドユーザー様の施主支給で商品を作りたい方、新築やリフォーム、その他アイアン雑貨などオーダーメイドをしたい方におススメです。また、建築関連の業者様の場合はBtoB取引が可能です。
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見積したけどどうすればいいですか？
サイズ（高さ・横幅）とデザインをお知らせ頂きましたらお見積り可能です。
サイズはおおまかな寸法でもOK! -
キャンセルはできますか？
はい、正式発注前ならどのような理由でもキャンセル可能です。正式発注後の場合のキャンセルの場合は前金3割の返金不可となりますのでご注意下さい。
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商品保障はありますか？
はい、初期不良はすぐに引き取り修正または再製作での対応となります。その後も持込メンテナンスは無料で行っております。商品は不備の無い様に技術スタッフが細かく検品し傷などが付かないように梱包されてからお客様へお届けしております。
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詳細がきまってなくても見積り可能ですか？？
はい、分かっている情報をお送り頂ければ概算見積りをお送りできます。何度でも無料でお見積り致します。
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見積りは有料ですか？
いいえ完全無料です。何度でも無料でお見積り致します。
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支払いはいつ必要ですか？
完成図面とお見積りをご確認いただいた後の正式発注時に前金として30％のお支払いを頂き、製作開始となります。商品が完成した後、お客様に画像報告致します。その後、残金のお支払いを頂いて発送手配となります。
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オーダーメイド製作は届くまでどのくらいかかりますか？
商品や手配便によって1-3ヶ月ほどかかります。通常便ご利用の場合は”お届の３ヶ月前”を目安にご依頼下さい。お急ぎの場合は”1-2ヶ月”でお届けする特急便があります。小物商品であれば”最短2週間”でお届け可能です。納期に余裕があればオトクな”早割り”を利用頂けます。
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指定した日まで取り置き可能ですか？
ご希望日まで大切にお取置きします。予定納期より１ヶ月以上の場合は保管料がかかります。
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日時指定及び時間指定は可能ですか？
商品の大きさなどにより配送業者が変わります。基本的に日時指定は可能ですが大型荷物の場合、時間指定は出来ません。チャータートラックなどの場合は午前中の時間指定が可能となります。
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現場の指定した場所まで運んでもらえますか？
宅急便などと同じで玄関または現場入り口等での受け渡しが基本となります。通常ドライバーは一人ですので大型荷物の場合は荷卸しのお手伝いが必要です。現場の２Fへ上げるなどのユニック車手配は可能です。
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採寸はどうしたらいいですか？
地域によっては出張採寸サービス（別途費用）がご利用いただけますが、基本的にはお客様にて採寸を頂いて情報を弊社にお知らせ頂く必要が御座います。必要な寸法等は弊社よりお知らせ致しますのでご安心下さい。また階段部やアール形状の商品については細かい寸法が必要になることがあります。また、弊社提携の業者様を紹介できるサービス『腕利き職人.com』が御座いますのでお気軽にご相談下さい。
⇒業者様紹介サービス『腕利き職人.com』はこちら
