ロートアイアン・ロートアルミのオーダーメイド製作
｜見積りから商品お届けまでの流れ
◆ご依頼から商品お届けまで
- 通常便ご利用の場合は”お届の３ヶ月前”を目安にご依頼下さい。
- お急ぎの場合は”1-2ヶ月”でお届けする特急便があります。
- 小物商品であれば”最短2週間”でお届け可能です。
- 納期に余裕があれば”早割り”を利用頂けます。
◆ご注文の流れ｜ステップごとに説明
STEP①｜お見積り・ご相談（無料）
◆ お気軽にご相談ください。
ご予算や希望デザインに合わせてお見積りと納期をお知らせいたします。
お見積り無料！
他社とのアイミツ比較OK
STEP②｜ご依頼（仮発注）
◆ 条件が合えばご依頼へ
正式発注前（製作開始前）ならいつでもキャンセルOKなので安心してご依頼下さい。
キャンセルいつでもOK
正式ご発注まで費用０円
前金無しの図面作成キャンペーン実施中！
STEP③｜寸法図の作成（仮発注）
◆ まずは寸法図の作成
現場状況や取付方法、商品の寸法、組込パーツなどの情報をお聞きし寸法図を作成致します。（この段階ではデザインは入りません）
取付方法のご提案OK
取付業者と直接打合せOK
STEP④｜デザイン打合せ
◆ デザインのご提案
製作例から選択、持込み写真、手書きなどあらゆるデザインが可能です。（デザイン後の寸法や仕様変更の場合、手数料が掛かりますのでご注意下さい）
気に入るまで何度でもデザイン
オリジナルから持込みイメージまで
STEP⑤｜最終図面と金額の確認
◆ 最終図面と金額をご確認
お客様に図面承認頂き、正式な最終お見積りをお知らせします。この時点でキャンセルか正式ご発注頂くかご判断いただけます。
このまでキャンセルOK！
じっくりご検討ください。
STEP⑥｜正式発注
◆ 正式発注
こ納期・金額・商品内容などの契約内容をご確認の上、正式発注となり前金のお支払い頂きます。
前金（又は全額）お支払い
以降キャンセル料掛かります。
STEP⑦｜パーツ製作
◆ 一次加工｜パーツの製作
腕の良い職人たちによってハンドメイドで丁寧に作られます。問題や確認事項があればその都度報告をし、ご確認頂きながら進めていきます。
ひとつずつ丁寧に
工房で職人さんが製作
STEP⑧｜パーツ搬入
◆パーツ搬入
アイアンなどの部材や取っ手などメーカー品など、国内外で製作された各パーツが弊社へ納入されます。多くの装飾部材などは海外の提携工場で製作されてから弊社国内工場へ届くので少しお時間かかります。
毎月の定期便
お急ぎ対応も可！
STEP⑨｜商品組立て完成
◆ 二次加工｜商品組立て完成
弊社技術スタッフが取っ手などのパーツ組込みを行い商品化し高い品質基準と厳しい目で最終検品されます。
安心の日本製だから安心
±2ｍｍの精度で検品
STEP⑩｜お客様へ報告
◆実際の商品画像をお送りします。
発送前に色合いやその他ご注文と違いが無いか商品を画像でご確認いただけます。
画像で確認できるから安心
気になる点は修正
STEP⑪｜残金お支払い
◆残金のお支払い
商品のご確認を頂きましたら残金をお支払い下さい。
各種お支払い方法
お届け迄あと少し！
STEP⑫｜配送手配
◆ 配送業者に依頼
ご希望日に合わせて商品をします。施工日の設定など余裕を持って商品受取り下さい。
日本中どこでもお届け
配送保険もしっかり
STEP⑬｜商品お届け
◆ 商品とご対面
いよいよ商品がお客様の元へ到着致します。到着時には破損等のご確認下さい。
いよいよ商品とご対面！
破損のご確認ください。
STEP⑭｜商品レビュー
◆ 商品の感想などお聞かせ下さい。
お客様からの直接のご意見やご感想などお聞かせ下さい。施工例写真など頂ける場合はささやかなプレゼントをご用意しております！
アフターケアもばっちり！
是非ご意見おまちしてます。
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見積しましたが返事がありません。
通常、営業日ですと即日。遅くても翌営業日には返答しております。
もしかしたらメールが迷惑メールに振り分けられている可能性がございます。またフォームからご依頼頂いた場合、うまくフォームが送れていない可能性もございます。
フォーム記入後、自動返信メールが届かない場合はその可能性が高いです。
support@dio-group.com へご連絡ください。 -
電話やライン等で相談できますか？
はい、可能です。お気軽にご相談ください。
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予算が限られているのですが。
出来るだけコストを抑える方法のご提案可能です。
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エンドユーザーですが、購入できますか？
はい、業者様から一般のお客様までどなたでもご依頼頂けます。エンドユーザー様の施主支給で商品を作りたい方、新築やリフォーム、その他アイアン雑貨などオーダーメイドをしたい方におススメです。また、建築関連の業者様の場合はBtoB取引が可能です。
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見積したけどどうすればいいですか？
サイズ（高さ・横幅）とデザインをお知らせ頂きましたらお見積り可能です。
サイズはおおまかな寸法でもOK! -
キャンセルはできますか？
はい、正式発注前ならどのような理由でもキャンセル可能です。正式発注後の場合のキャンセルの場合は前金3割の返金不可となりますのでご注意下さい。
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商品保障はありますか？
はい、初期不良はすぐに引き取り修正または再製作での対応となります。その後も持込メンテナンスは無料で行っております。商品は不備の無い様に技術スタッフが細かく検品し傷などが付かないように梱包されてからお客様へお届けしております。
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詳細がきまってなくても見積り可能ですか？？
はい、分かっている情報をお送り頂ければ概算見積りをお送りできます。何度でも無料でお見積り致します。
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見積りは有料ですか？
いいえ完全無料です。何度でも無料でお見積り致します。
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支払いはいつ必要ですか？
完成図面とお見積りをご確認いただいた後の正式発注時に前金として30％のお支払いを頂き、製作開始となります。商品が完成した後、お客様に画像報告致します。その後、残金のお支払いを頂いて発送手配となります。
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オーダーメイド製作は届くまでどのくらいかかりますか？
商品や手配便によって1-3ヶ月ほどかかります。通常便ご利用の場合は”お届の３ヶ月前”を目安にご依頼下さい。お急ぎの場合は”1-2ヶ月”でお届けする特急便があります。小物商品であれば”最短2週間”でお届け可能です。納期に余裕があればオトクな”早割り”を利用頂けます。
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指定した日まで取り置き可能ですか？
ご希望日まで大切にお取置きします。予定納期より１ヶ月以上の場合は保管料がかかります。
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日時指定及び時間指定は可能ですか？
商品の大きさなどにより配送業者が変わります。基本的に日時指定は可能ですが大型荷物の場合、時間指定は出来ません。チャータートラックなどの場合は午前中の時間指定が可能となります。
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現場の指定した場所まで運んでもらえますか？
宅急便などと同じで玄関または現場入り口等での受け渡しが基本となります。通常ドライバーは一人ですので大型荷物の場合は荷卸しのお手伝いが必要です。現場の２Fへ上げるなどのユニック車手配は可能です。
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採寸はどうしたらいいですか？
地域によっては出張採寸サービス（別途費用）がご利用いただけますが、基本的にはお客様にて採寸を頂いて情報を弊社にお知らせ頂く必要が御座います。必要な寸法等は弊社よりお知らせ致しますのでご安心下さい。また階段部やアール形状の商品については細かい寸法が必要になることがあります。また、弊社提携の業者様を紹介できるサービス『腕利き職人.com』が御座いますのでお気軽にご相談下さい。
⇒業者様紹介サービス『腕利き職人.com』はこちら
・ご注文流れ
・お届け納期
・価格、製作費用
・見積り依頼
・お得に購入する方法
・デザイン、図面
・打合せについて
・プレミアサービス
・商品保証
・よくある質問FAQ
